Miscellaneous Musings from the Technical Director
When we get into work each morning, one of our first tasks is to check voice mail for the hours that the office has been closed. I must say that I am increasingly frustrated by the rapid and clipped messages that are often left for us.
My rule for such things is simple – if I want to be sure that someone will call me back, it is incumbent upon me to make sure that the information I leave is clear and complete. All-too-often, this is not the case. I’m sure you know what I mean…
Think about how salespeople deliver this information. Remember those annoying television ads that repeat a “1-800″ contact number a dozen times? Annoying perhaps, but there is no confusion about the number to call.
You won’t find salespeople rushing through a message or a contact number. This is the sole avenue to further communication. It is a valuable part of their sales process. So why do we discount the value in our voice mail messages for technical communication? We want your voice mail message – please don’t make it easy for us to ignore you.
Filed under: Community
